Refund policy

Every Sidiko product is checked at our factory before it's packed. If something still goes wrong, we'll make it right.

When we replace or refund

We'll replace the product, or refund you if a replacement isn't available, if:

  • it arrived damaged (dented, bent, cracked or broken in transit);
  • it has a manufacturing defect, such as a leaking joint, a loose handle or a sharp unfinished edge;
  • you received the wrong product, or pieces are missing from a set;
  • it's not as described, for example the grade, size, gauge or weight differs from the listing beyond the stated tolerance; or
  • it was delivered later than the delivery date we committed to, and you no longer want it.

What we don't accept

We don't accept returns for a change of mind, or for products that have been used or damaged after delivery, including:

  • scratches, dents or marks from use, dropping or cleaning;
  • discolouration from heating empty or on a high flame, or from storing salty or acidic food;
  • white spots from hard water.

See our Care Guide for how to avoid these.

Time limits

  • Transit damage, wrong or missing items: tell us within 48 hours of delivery.
  • Manufacturing defects and not-as-described products: tell us within 7 days of delivery.

How to raise a request

  1. Email sidikoindustries@gmail.com or WhatsApp +91 98253 23261 with your order number.
  2. Attach clear photos of the product, the defect or damage, and the shipping label and box. An unboxing video isn't required, but it helps us resolve things faster.
  3. We'll respond within 48 hours. Once approved, we'll arrange a free reverse pickup. If pickup isn't available at your pincode, we'll ask you to ship it back and reimburse the courier cost.
  4. We dispatch the replacement within 2 business days of receiving the product back. For clear transit damage, we may send the replacement without asking for the product back.

Refunds

  • Prepaid orders: refunded to the original payment method within 5–7 business days of approval.
  • Cash on Delivery orders: refunded by UPI or bank transfer to an account you give us, within 5–7 business days of approval.
  • For approved claims, shipping charges you paid are refunded too.

Cancellations

You can cancel any order free of charge before it's dispatched. Email or WhatsApp us with your order number. Prepaid orders are refunded in full to the original payment method within 5–7 business days.

Questions

Contact us at sidikoindustries@gmail.com or +91 98253 23261.